Frequently Asked Questions
When will my order ship?
Orders are typically shipped within 1-3 business days. Occasionally, it may take a bit longer to dispatch your items, but you can still expect to receive them by the estimated delivery date provided when you placed your order. We'll keep you informed with status updates via email, so be sure to check your inbox! We appreciate your patience as we work to ensure you receive your order as soon as possible.
What are those flowers in the candles?
Can I change update or cancel my order?
After you submit your purchase, your order will quickly move through the process to be packed for shipment.
Items for Shipping - you'll have up to 15 minutes to cancel your order once submitted.
Items that need an immediate change/update - For urgent changes or updates to your order, please notify us within an hour with your order number. The fastest way to reach us during business hours is by calling (512) 601 - 0661.
What is your return policy?
In our candles, we predominantly use two types of flowers: roses and lavender buds. The rose petals add a visually appealing element while enhancing the candle's fragrance by releasing their natural floral aroma as the wax melts. This scent is often associated with alleviating anxiety and promoting a sense of calm. Lavender buds, in particular, contribute to creating a serene and tranquil atmosphere, making them ideal for stress relief and relaxation.
Please be aware that all items are final and cannot be returned or exchanged. In the event your order arrives damaged, please email us at support@sinfulelegancebysentrell.com with your order number and a photo of the damage. A member of our Customer Service team will contact you to discuss the available options.
Do you make custom orders? What type?
Yes, we do offer custom orders! If you have specific preferences or unique requirements for your candles, please feel free to reach out to us at support@sinfulelegancebysentrell.com A member of our team will be happy to assist you in creating a personalized order that meets your needs.